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Information for GP's

The Dermatology service provides an additional choice to secondary care outpatients for patients and GPs. Patients will be seen in a community setting (after appropriate triage by clinicians) for assessment, investigation, treatment and surgery where appropriate, before being discharged back to their GP with a management plan.

Why should patients be referred?

Patient care will be based on best practice evidence, reflecting NICE and Map of Medicine guidance. Patients can expect shorter waiting times, a greater choice of appointment dates and times, and an exceptional quality clinical service.

Which patients can be referred?

We see patients with a range of conditions, including (but not limited to):

  • Eczema
  • Psoriasis
  • Acne
  • Basal cell carcinoma
  • Lichen planus
  • Urticaria
  • Rosacea
  • Vasculitis
  • Unknown skin rashes
  • Inflammatory skin disorders
  • Pigment disorders e.g., vitiligo

Which patients cannot be referred?

  • Two week wait cancer referrals (SCC and suspected malignant melanomas)
  • Rashes in pregnancy
  • Phototherapy
  • Patch testing

Referring your patient

Referrals can be made either through the paper referral form, downloadable here or via e-referral. Paper referrals can be sent to the Administration Office by fax, email or post:

ESS Primary Care Solutions Limited

The Silverthorn Centre

2 Friars Close

Chingford

London E4 6UN (Drop 68)

Fax: 0208 430 8185

Email: cs.services@nhs.net

Administration/Booking Office

Tel: 0208 430 8189 (9am – 5pm, Monday to Friday. Voicemail service available.)

Triage Process

All referrals received are read and classified within three working days of receipt by a qualified clinician. Any referrals that do not meet the agreed service criteria or have incomplete clinical details would be returned to referring practice within one working day of triage. Triage is carried out by a specialist clinician who is skilled and accredited to deal with the level of clinical decision involved for the service.

Appointments

We aim to have a confirmed appointment for all patients considered for treatment within the service within 48-72 working hours from the date of the referral being triaged and accepted within the service. We aim to offer patients appointments within four weeks.

For paper referrals, patients will receive an appointment letter in the post soon after their referral is accepted, and can contact the administration office if they wish to change their appointment. Waltham Forest Dermatology clinics are also directly bookable through e-referral.

Clinic Letters

A typed clinic letter outlining the diagnosis, investigations, treatment plan and patient advice following each patient consultation will be sent to the referring clinician within five working days of consultation.

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